Privacy Policy
Success Design Lab
Effective Date: October 11, 2026
At Success Design Lab, we believe trust, transparency, and respect are essential to every successful relationship. We are committed to handling your personal and business information responsibly.
This Privacy Policy explains how Success Design Lab ("we," "us," or "our") collects, uses, shares, and protects information through our website, https://www.successdesignlab.com/, and related business inquiries.
1. Information We Collect
Information you provide
When you contact us, complete our prospective client questionnaire, or inquire about our services, we may collect:
Your name, email address, and contact information
Company name, job title, and business details
Information about your company's size, stage, and operations
Customer Success and Support challenges, priorities, and goals
Project requirements, timelines, and budget information
Messages and other information you voluntarily provide
Please avoid submitting sensitive personal information, passwords, financial account numbers, or confidential customer records through our general inquiry forms.
Information collected automatically
When you visit our website, Squarespace and our analytics providers may collect information including your IP address, browser and device type, pages visited, referring websites, interactions with our website, and approximate geographic location.
2. How We Use Your Information
We use collected information to:
Respond to inquiries and communicate with prospective clients
Evaluate consulting opportunities and service requirements
Prepare discovery conversations, proposals, and project recommendations
Deliver and manage consulting engagements
Improve our website, services, and visitor experience
Analyze website traffic and engagement
Maintain business records and fulfill legal obligations
Protect our website and business from misuse or unauthorized activity
We do not automatically subscribe individuals to marketing emails when they submit a client discovery questionnaire.
3. How We Store and Share Information
Our website is hosted by Squarespace.
When you submit a form through our website, your information is processed through Squarespace and may be:
Delivered to our designated business email account as a submission notification
Stored in Google Drive or Google Sheets for inquiry management and business recordkeeping
Accessed by authorized Success Design Lab personnel who need the information to respond to your inquiry
We use third-party service providers to support our website, communications, analytics, and business operations.
We may also share information with authorized contractors, professional advisors, or service providers when reasonably necessary to deliver our services, subject to appropriate confidentiality and security protections.
We do not sell personal information in exchange for money. Certain advertising or tracking activities may be classified as a sale or sharing under applicable privacy laws, depending on the technologies used.
We may disclose information when required by law or necessary to protect our legal rights.
4. Cookies, Analytics, and Tracking Technologies
Our website uses cookies and similar technologies to support website functionality, understand visitor behavior, and evaluate website performance.
These may include:
Essential cookies: Support website security, navigation, and core functionality.
Analytics cookies: Help us understand website traffic, visitor interactions, and how visitors use our content.
Third-party tracking technologies: Additional analytics or advertising tools may collect information about website interactions and engagement.
Some third-party technologies may process information across websites or devices, depending on their configuration.
Where required by applicable law, we will seek consent before activating non-essential tracking technologies or provide appropriate opt-out mechanisms.
Visitors may also manage certain cookies through their browser settings and any available website privacy controls.
Additional information about Squarespace's practices is available in its Privacy Policy and Cookie Policy.
5. Data Security
We take reasonable administrative, technical, and organizational precautions to protect information from unauthorized access, alteration, disclosure, or loss.
Access to submitted information is limited to individuals and service providers with a legitimate business need.
However, no internet transmission or electronic storage system can be guaranteed completely secure.
6. Data Retention
We retain personal and business information for as long as reasonably necessary to respond to inquiries, manage business relationships, fulfill contractual responsibilities, comply with legal obligations, and resolve disputes.
Information that is no longer needed will be deleted or securely disposed of, subject to applicable legal and recordkeeping requirements.
7. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have rights to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Object to or restrict certain uses of your information
Withdraw consent where processing relies on consent
Opt out of certain advertising-related data uses, where applicable
You may submit a privacy-related request using the contact information provided below.
We may need to verify your identity before fulfilling certain requests. We will respond in accordance with applicable legal requirements.
8. International Data Processing
Success Design Lab is based in Ohio, United States, and may provide services to clients located internationally.
Information collected through our website may be stored or processed in the United States or other countries where our service providers operate.
Where applicable law requires specific safeguards for international data transfers, we will implement appropriate measures.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for their privacy practices, security, or content. We encourage visitors to review the privacy policies of any third-party websites they access.
10. Children's Privacy
Our website and services are intended for business professionals and are not directed toward children under 13 years of age.
We do not knowingly collect personal information from children under 13 through our website.
If you believe a child has submitted personal information, please contact us so we can address the concern.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business practices, technology, service providers, or legal obligations.
Updates will be posted on this page with a revised effective date.
12. Contact Information
For questions about this Privacy Policy or requests concerning your personal information, please contact:
Success Design Lab
Kent, Ohio, United States
Website: https://www.successdesignlab.com/
Privacy inquiries: Through the contact form on our website
Success Design Lab | Customer Success strategy with soul, structure, and scale.